Facial Perfection terms and conditions
Welcome to our website. Suppose you continue to browse and use this website. In that case, you agree to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Facial Perfection's relationship with you concerning this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'or 'us' or 'we' refers to the website owner whose registered office is 79 Rykneld Road, Littleover, Derby, DE23 4DJ. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- This website uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties: such as Google Analytics and Mouse flow.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced on this website, which is not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website are subject to the laws of England, Northern Ireland, Scotland and Wales.
YOUR OBLIGATIONS
- You shall advise Facial Perfection of all relevant medical details prior to each treatment. Facial Perfection will not be held liable for any damage because you failed to disclose such information.
- You shall comply with all instructions and recommendations given to you regarding the preparation and care of the treated areas both before and after treatment.
- Facial Perfection will not take responsibility for the loss or damage of personal goods.
- All children must be accompanied by a parent, carer or guardian within the time of being present in the clinic. Facial Perfection shall not be responsible for any harm caused during the period of children being on site.
APPOINTMENTS AND CANCELLATIONS
- If you are unable to attend an appointment, please contact us immediately on 01332 411 211, giving at least 48 hours' notice prior to your appointment time.
- Failure to give 48 hours notice will result in the loss of that treatment should it have been fully paid for as part of a package or single treatment or the loss of any deposit paid.
- Please arrive at your appointment at least 15 minutes in advance so that any necessary paperwork may be completed.
- The late arrival time may result in reduced treatment time or the loss of an appointment.
- We ask that any children under the age of 16 are not left without an adult to chaperone them whilst your treatment or consultation takes place. Failure to bring an adult chaperone with a child under the age of 16 could lead to the forfeiture of an appointment, treatment or deposit.
PAYMENTS FOR COURSES OF TREATMENTS
- All treatments purchased as a course (involving a number of treatment dates) must be paid for in full at the time of booking the first treatment of that course.
- All courses of treatments must be used within 12 months of the initial purchase. The date of purchase is the date of the initial deposit. Where there is a stated clinical need to deliver a package over a longer period than 12 months, the package must be delivered within 24 months.
- Where a course of treatment is to be paid for using a Finance scheme, the funds will be requested from the finance company on completion of the first treatment.
- Payments for courses are only refundable for medical reasons. Any refund will be calculated by deducting the value of the number of treatments used multiplied by the price for a single treatment from the amount paid. Non-attended appointments not cancelled within terms will count as a treatment used.
COMPLAINTS
Facial Perfection aims to provide the best possible service and care to you when delivering a consultation or treatment. In the event that you are unhappy with any aspect of the service provided, you should speak to the appropriate clinic manager or their designated deputy as soon as possible.
CONFIDENTIALITY AND DATA PROTECTION
- Facial Perfection processes data relating to Clients in connection with the Procedure provided to those Clients in accordance with these Terms and Conditions.
- Facial Perfection wishes to disclose data relating to Clients to Clinicians and Technicians in the course of the Procedure. The Client's consent to such disclosure is considered essential to the Procedure. The Client is deemed to consent to the disclosure of sensitive personal data by Facial Perfection to Clinicians and Technicians for the purposes of discussing the Client's Procedure.
- The Client acknowledges that Facial Perfection is obtaining this consent for itself in order that it may comply with the provisions of the Data Protection Act 2018. Other than these disclosures or as required by a court of competent jurisdiction, Facial Perfection will not disclose Clients' sensitive personal data to third parties.
LEGAL JURISDICTION
These Terms and Conditions and the services provided by Facial Perfection and representatives shall be governed by the laws of England and Wales, whose courts shall have exclusive jurisdiction.
